Since LentillesMoinsChères joined Vision Group, we have continued to expand across Europe. To support this growth, we are creating a role for an E-commerce Customer Service Representative, specializing in customer relations relating to contact lenses.
Your role: to provide every customer with a straightforward, reliable and personalized experience, from their initial enquiry right through to after-sales support. You will join a multicultural team,where mutual support, responsiveness and a focus on finding solutions make all the difference.
Customer Service Representative
Kehl
Full-time
Permanent employee
Job description
Your mission
- Respond to customer enquiries by telephone and email, using our CRM tools.
- Help customers with order tracking, deliveries, returns and refunds.
- Identify and analyze issues, find appropriate solutions, and provide personalized support through to resolution.
- Use a range of ERP and CRM tools to ensure that information remains accurate and consistent.
- Build your knowledge of Vision Group’s brands and procedures and contribute to the continuous improvement of our service.
- Help strengthen customer satisfaction and loyalty by working collaboratively and supporting your colleagues.
Your profile
- Respond to customer enquiries by telephone and email, using our CRM tools.
- Help customers with order tracking, deliveries, returns and refunds.
- Identify and analyze issues, find appropriate solutions, and provide personalized support through to resolution.
- Use a range of ERP and CRM tools to ensure that information remains accurate and consistent.
- Build your knowledge of Vision Group’s brands and procedures and contribute to the continuous improvement of our service.
- Help strengthen customer satisfaction and loyalty by working collaboratively and supporting your colleagues.
We offer you
- A full-time permanent contract under German law, based at Central Optics in Kehl (39 hours per week). The site is accessible by car, bicycle or bus.
- Working hours are Monday to Friday between 8 am and 5 pm.
Shifts up to 7 pm, in a maximum of two shifts of 8 hours per day, and Saturday on-call duty may be arranged on a rota basis. - A salary commensurate with your profile and experience.
- A French-speaking, English-speaking and multicultural environment, with cross-border status.
additional info
Please note: you must be legally authorized to work in Germany.
About us
About Vision Group Holding AG
Millions of contact lens wearers are at the heart of everything we do. We make lens care simpler, more accessible, and more reliable across Europe and beyond.
As a European leader, we combine the convenience of digital access with the trust of local opticians. Our ecosystem includes market-leading e-commerce brands and hundreds of partner practices, offering contact lenses, professional advice, and recurring eye care services - online, in-store, and everything in between.
By connecting consumers directly with trusted eye care professionals, we ensure clinical quality, ongoing support, and transparent pricing - without compromise.
We go beyond simply selling lenses. We enable people to care for their vision with confidence - anytime, anywhere.